CORONA VIRUS UPDATE AND BOOKING POLICY
as at Thursday 26-November 2020
Greenacres Camping is currently closed due to Government restrictions and will not re-open during 2020.
We ask that guests respect and understand our decision and we expect to be able to welcome you back in better times next year.
We will re-open for camping at Easter 2021.
The bookings calendar for 2021 dates will open on Monday 4th January 2021
WHAT HAPPENS TO BOOKINGS?
We are keen to ensure that customers are treated fairly and don't lose the value of advanced payments they have made for bookings not fulfilled in 2020.
If you have a confirmed booking at Greenacres, then the following policy will apply with immediate effect….
BOOKINGS FOR HOLIDAYS (excluding Glastonbury Festival)
We will, on request and without charge, change the date of your stay to ANY other date(s) during our 2021 camping season, subject to availability (excluding the period of Glastonbury Festival 2021). The full value of any payments made will be rolled-forward to your new dates.
During December, we will generate a voucher for anyone who has a booking with us and has had their plans disrupted by the pandemic. Those vouchers will be emailed to the person making the booking. They will valid for use for any stay at Greenacres in the 2021 camping season, subject to availability (excluding the period of Glastonbury Festival 2021). Please note that our prices for the 2021 season may need to increase, if our costs increase significantly.
We will publish our 2021 pricing in January and any increases necessary will be kept to a minimum.
BOOKINGS FOR THE GLASTONBURY FESTIVAL PERIOD 21-JUNE TO 30-JUNE
We will automatically, unless you tell us otherwise, roll-forward your booking and payment to the corresponding Glastonbury Festival period in 2021. This is in line with the approach taken by the Festival itself, so the good news is that you’ll all have tickets! However, please note that 2021 prices may need to increase, if our costs increase significantly. We will publish our 2021 pricing in January and any increases necessary will be kept to a minimum.
If this is not convenient, or if the Festival does not take place in 2021, then we will on request and without charge, change the date of your stay to any other date(s) during our 2021 camping season, subject to availability. The full value of any payments made would be transferred to your new dates.
We are delighted to say that, so far, all of our Festival guests contacted have opted to roll-forward their bookings.
Please note that we are unable to agree to requests for refunds.
We believe the terms outlined are fair to all and comply with our Terms and Conditions of booking. It is neither your fault nor our's that you cannot travel as expected. The Coronavirus outbreak is a force majeure event which is beyond our control.
Please work with us to make sure that we and other tourism businesses are able to survive this situation. We really do appreciate your support.
...and when it’s all over, please please come and enjoy our little piece of Somerset specialness next year.
Duncan & Mary