CORONA VIRUS UPDATE AND BOOKING POLICY
as at Wednesday 18th June 2020, 14:00hrs.
The corona virus Covid-19 currently has the entire world in its grip. Borders are being closed, companies are ceasing their activities, and everyone is being expected to avoid social contact. Today we also heard the disappointing news that Glastonbury Festival 2020 has been cancelled.
The leisure, hospitality and travel industry is one of the hardest hit by the consequences. We are all watching the daily briefings and asking, “What next?”
Holidays, spending time in the open air, are proven to be beneficial for well-being and mental health. Our idyllic countryside setting, in the middle of nowhere, is an ideal oasis for relaxing in relative isolation, perhaps enjoying walking and cycling on the sleepy lanes nearby. At Greenacres Camping we will do everything possible to allow you to enjoy this tranquillity, as soon as it’s safe to do so. As always, the health and well-being of our guests and our family /staff is our highest priority.
Our public areas (toilets, showers, dishwashing sinks, fridges, tourist information cabin, play facilities, reception) could be potential sources of surface virus transmission, even with enhanced cleaning routines.
Consequently, and in line with current Government guidance, Greenacres Camping will remain closed over Easter and at least until the May Bank Holiday weekend, Friday 8th May. On current projections (as at 18-March) this closure will probably need to extend longer, but we will keep the situation under daily review.
Many customers will have doubts and uncertainties about the current situation and may choose to delay their holiday plans. If you have a confirmed booking at Greenacres in the early part of the season, then the following policy will apply with immediate effect….
BOOKINGS FOR HOLIDAYS COMMENCING BETWEEN 01-MAY AND 20-JUNE
We will, on request and without charge, change the date of your stay to ANY other date(s) during our 2020 camping season, subject to availability. The full value of any payments made will be rolled-forward to your new dates.
We are unable to move bookings (except Glastonbury Festival) into the 2021 season, as this would have a significantly negative impact our ability to trade next year.
BOOKINGS FOR THE GLASTONBURY FESTIVAL PERIOD 21-JUNE TO 30-JUNE
We will automatically, unless you tell us otherwise, roll-forward your booking and payment to the corresponding Glastonbury Festival period in 2021. This is in line with the approach taken by the Festival itself, so the good news is that you’ll all have tickets!
If this is not convenient, then we will on request and without charge, change the date of your stay to any other date(s) during our 2020 camping season, subject to availability. The full value of any payments made will be rolled-forward to your new dates.
BOOKINGS FOR HOLIDAYS COMMENCING AFTER 01-JULY
At this time no changes are proposed. The situation will be regularly reviewed against Government advice and legislative requirements.
PLEASE NOTE THAT IN ALL CASES WE ARE UNABLE TO AGREE TO REQUESTS FOR REFUNDS.
*** We are very much relying on our wonderful customers to be understanding and supportive at this extremely worrying time for the camping / touring industry. Our industry (and many others) will be seriously impacted by this situation and these measures will help to ensure that Greenacres Camping can remain a viable business in the months ahead. We believe the terms outlined are fair to all and comply with our Terms and Conditions of booking, having regard to the force majeure exceptional circumstances, which are beyond our control.
We are hoping that folks will work with us to make sure we and other sites in our position are able to survive this situation. We really do appreciate your support.
And when it’s all over, please please come and enjoy our little piece of Somerset specialness. ***
Stay safe x
Duncan & Mary