CORONA VIRUS UPDATE AND BOOKING POLICY
as at Tuesday 12th May 2020
The Covid-19 pandemic still has the entire world in its grip. Here in the UK, the death toll in hospitals and our communities is exceeded only by the USA. For every single death there is a family devastated by the premature loss of a loved one.
So while we look forward to a time when we can once again camp in our beautiful countryside, please let's keep a sense of perspective folks.
Our idyllic countryside setting, in the middle of nowhere, is a perfect oasis for relaxing in relative isolation, perhaps enjoying cycle ride in the sleepy lanes nearby. Here at Greenacres we will do everything possible to allow you to enjoy this tranquillity, as soon as it’s safe to do so.
But Government regulations require that Greenacres Camping must remain closed until those restrictions are lifted.
PLEASE DO NOT TRAVEL TO GREENACRES AT THE MOMENT.
Based on the Prime Minister's latest outline plan, NO CAMPSITES (as part of the hospitality sector) will be allowed to re-open until the Government's Phase 3, scheduled for 04-July at the earliest. The July date is conditional upon what happens to infection rates between now and then. We are, of course, keeping the situation under daily review.
However, we recognise that our shared facilities (toilets, showers, dish washing sinks, fridges, tourist information, play facilities) could be sources of surface virus transmission, even with the most thorough cleaning routines. For that reason, tent sites, like ours, will probably not be in the first phase of re-opening of the hospitality sector.
As always, the health and well-being of our guests and our own family is our highest priority.
We are NOT accepting any new bookings at the present time, until the situation is clearer.
SO WHAT HAPPENS TO BOOKINGS?
We are relying on our wonderful customers to be understanding and supportive at this very worrying time for the camping / touring industry. Greenacres Camping is seriously impacted, completely stopped, so we must do everything we can to ensure that the business survives for better times.
At the same time, we are keen to ensure that customers are treated fairly and don't lose the value of advanced payments they have made for bookings.
If you have a confirmed booking at Greenacres, then the following policy will apply with immediate effect….
BOOKINGS FOR HOLIDAYS (excluding Glastonbury Festival)
We will, on request and without charge, change the date of your stay to ANY other date(s) during our 2020 or 2021 camping season, subject to availability (excluding the period of Glastonbury Festival 2021). The full value of any payments made will be rolled-forward to your new dates.
In the event that we are unable to open at all this year, we will generate a voucher for anyone who has a booking with us and has had their plans disrupted by the pandemic. Those vouchers will be emailed to the person making the booking. They will valid for use for any stay at Greenacres in the 2021 camping season, subject to availability (excluding the period of Glastonbury Festival 2021). Please note that our prices for the 2021 season may need to increase, if our costs increase significantly. We will publish our 2021 pricing in the Autumn and any increases necessary will be kept to a minimum.
BOOKINGS FOR THE GLASTONBURY FESTIVAL PERIOD 21-JUNE TO 30-JUNE
We will automatically, unless you tell us otherwise, roll-forward your booking and payment to the corresponding Glastonbury Festival period in 2021. This is in line with the approach taken by the Festival itself, so the good news is that you’ll all have tickets! However, please note that 2021 prices may need to increase, if our costs increase significantly. We will publish our 2021 pricing in the Autumn and any increases necessary will be kept to a minimum.
If this is not convenient, then we will on request and without charge, change the date of your stay to any other date(s) during our 2020 or 2021 camping seasons, subject to availability. The full value of any payments made would be transferred to your new dates.
We are delighted to say that, so far, all of our Festival guests contacted have opted to roll-forward to Glastonbury 2021.
Please note that in all cases we are unable to agree to requests for refunds.
We believe the terms outlined are fair to all and comply with our Terms and Conditions of booking. It is neither your fault nor our's that you cannot travel as expected. The Coronavirus outbreak is a force majeure event which is beyond our control.
Please work with us to make sure that we and other tourism businesses are able to survive this situation. We really do appreciate your support.
...and when it’s all over, please please come and enjoy our little piece of Somerset specialness.
Duncan & Mary